Here.

I’ve now brought this article up twice in the past two days (including in class), so I’m posting it.

With the help of Natalie Turner, assistant director of the Washington State University Area Health Education Center in Spokane, WA, Sporleder and his staff implemented three basic changes that essentially shifted their approach to student behavior from “What’s wrong with you?” to “What happened to you?”

(emphasis added)

H/T Judge Whitener